Please click the appropriate category for your query.If you are not satisfied, then contact our support team or Email to info@queenmaryministryusa.com for more information. 1. How do I register my profile? Click on the link Register on the Home PageTry to include your contact details in full. This will increase the chances of your profile being displayed when our members search for matches. (If abroad - Please include local telephone numbers , compulsory for validation process)Click on Register this profile button on completion of formAfter you submit your information, your profile will be automatically created with your given user ID and password. All the profiles are verified before activation/validation. It may take up to 24 hours(except holidays) for the validation.Our support team will contact you through E-mail once the profile is validated. 2. What are rules for creating a matrimonial profile ? While creating a matrimonial profile Provide only accurate information about yourself.Try to fill each and every field in the profile,and each data should be in their respective fields.You should include valid phone numbers and Email ID, please verify it before submission.Local telephone numbers are mandatory for profile verification process. 3. Can I choose my own Password? You can choose your own User ID on profile submission. 4. What is the benefit of Re-registration? You can Re-register your profile any time,thus your profile will be considered as a latest data in our website.Re-registration is accepted only before the expiry of the current Profile. 5. Why do you take 24 hrs for validation? Validation of profiles is done manually. Our support team checks each and every profile carefully for any invalid or incorrect entry before it is added to our database.
Candidates are contacted over phone or email for confirmation of authority. Hence, it takes 24 hrs(except holidays) to validate all the profiles that are being added on in one particular day. 6. Why should I register in QueenMaryMinistryUSAMatrimony.com? QueenMaryMinistryUSAMatrimony.com is provided by Queen Mary Ministry, USA Paid Membership QueenMaryMinistryUSAMatrimony.com has head office at Philadelphia, USA.
7. Online Services for paid member Send and receive personalized messagesCustomer care supportWe initiate contact with your interested candidateProfile insertion in data album Provide complete contact details ie: phone no,email id, address
8. How to upgrade my profile to Paid Membership? You can choose any of the method to upgrade your profile to Paid Membership.
Make your payment directly through Credit Card. 9. What is online payment and how do I make an online payment? Online payment is a facility provided for you to make your payment through internet service, using your credit card. 10. I am not able to make the online payment through my card even though it s a valid one? Why? Make sure you are entering the correct credit card number and expiry date. If you continue having problems, please contact us and confirm with the bank that your card has sufficient funds.
If the problem persists Contact our support team 215-971-3319. 11. How to send personal message (mail) to other members? To contact member(s) through site Visit : http://www.QueenMaryMinistryUSAMatrimony.com/Login using your "User ID" and "Password"To search for profiles, choose any of the search optionsTo view a particular profile, click on the "Member Search " link. Enter the User ID of the profile and click on the "Search" button or enter the UserID on "Member Search" field.To Send Messages to the member, please click on the "send Message" link.A new window will open, type your message and click on the "Send Message " button to send a message to the member.While visiting family details there will be an option to send message. To contact member(s) through contact details Visit : http://www.QueenMaryMinistryUSAMatrimony.com/Login using your "User ID" and "Password"To search for profiles, choose any of the search optionsTo view a particular profile, click on the "Member Search " link. Enter the User ID of the profile and click on the "Search" button.To contact the member, please click on the "Family Details " link and click contact details link.Now you can contact the member directly through phone or address. 12. Can I get the direct contact information of other members such as Phone, email and address? If you are a member you could view the Phone number, email or address. 13. To become a Member. Add your profileUpgrade your profile to paid membership by making the payment .Click here for payment options.If you have already added your profile, upgrade it to paid membership by clicking on the above link14. Why do you take 24 hrs for profile validation? Validation of profiles is done manually. Our support team checks each and every profile carefully for any invalid or incorrect entry through telephone verification before it is added to our database process. Hence, it takes 24 hrs(except holidays) to validate all the profiles that are being added on in one particular day. 15. What is online payment and how do I make an online payment? Online payment is a facility provided for you to make your payment through internet service, using your credit card . Click here to make payments online. 16. Is online payment secure? Yes! It is secure to make online payments. Our Payment gateway provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology. 17. How do I Login? Visit: http://www.QueenMaryMinistryUSAMatrimony.com/. Under the "Member s Login" section, enter your "User ID" and "Password" in the respective boxes and Click on the "Login" button to login to your account. 18. I forgot my User ID / Password. What should I do? Visit http://www.QueenMaryMinistryUSAMatrimony.com/. Click on the "Forgot Password" link in the page( just below member login) provide your UserId and EmailID .You will recieve a personal mail intimating your userid/password. 19. Why is the message "Invalid User ID / Password" being displayed? The User ID or Password you have entered might be wrong. If you have forgotten your password, please click on the "Forgot Password" link to retrieve the same 20. What is online payment and how do I make an online payment? Online payment is a facility provided for you to make your payment through internet service, using your credit card /net banking. Click here to make payments online. 21. How do I add a photo to my profile? Visit http://www.QueenMaryMinistryUSAMatrimony.com/Login using your "User ID" and "Password" Click on the "Upload Or Change Photo" link on your MyPage . Click the Browse button and select the digital photo (in JPG /GIF format) you wish to add to your profile.Click on "Upload" to add the photo to your profile 22. How do I change a photo in my profile? Visit http://www.QueenMaryMinistryUSAMatrimony.com/Login using your "User ID" and "Password"Click on the "Upload Or Change Photo" link on your MyPage . 23. My photo is not displayed yet after uploading? You will view your photo in our website only after validation by our support team. We analyze every photo and allow it to display only after watermarking it. 24. I got an error while uploading my photo. What could be the reason? You could have got an error if your file is not in JPG /GIF format or if the file size of the photo is more than 1 MB. We accept digital photo files only in the JPG / GIF format and less than 1 MB in size. Or You can send it to mailto: sales@queenmarymatrimony.comwith your User Id and Password. We will reduce the image size and upload it for you, absolutely FREE. 25. I am encountering problems in adding my digital photo to my profile. What do I do? Please send your photo as an E-mail attachment to mailto: sales@queenmarymatrimony.com in JPG / GIF format, along with your User Id . We will add the photo to your profile within 24 hours (except holidays). 26. I do not have a digital photo. How do I add my photo? If you do not have a digital (scanned) photo you can send your photo to us (Address), with your User Id. We will scan the photo and upload it for you. 27. What should I enter in the self description field? Self description field can be used to describe your character or educational qualification and institutions you studied. 28. How do I modify/update my profile? To modify/update your profile contents, Visit http://www.QueenMaryMinistryUSAMatrimony.com/Login using your "User ID" and "Password"On the "My Page" Click on the "Update Profile" option. You can modify the profile contents that are displayed and confirm it by Clicking on the "Update Profile" button. 29. Are there any restrictions on update? You can update all the profile details except gender, Date of Birth and User ID. 30. How can I change my password ? Visit http://www.QueenMaryMinistryUSAMatrimony.com/ .Login using your "User ID" and "Password" On the "My Page" page Click on "Change Password".Enter your current password.Enter your new password and confirm the same. Click on "Change Password" button. Your new password will be immediately activated. Please use the new password the next time you login 31. How do I delete my profile? To delete your profile: Visit http://www.QueenMaryMinistryUSAMatrimony.com/. Login using your "User ID" and "Password". Select the "Delete Profile" option and enter the reason for deletion. Click on the "Send Request " button. Your profile will be deleted as soon as we receive the request.Please note that profiles once deleted cannot be restored or reactivated. If you found your life-partner through our services then please post/upload your photo to us. Which will be included in our website success story. 32. Is it possible to restore the deleted profile? The profile once deleted from our database cannot be restored/reactivated. 33. Why is the message "Invalid User ID / Password" being displayed? The User ID or Password you have entered might be wrong. If you have forgotten your password, please click on the "Forgot Password" link to retrieve the same 34. I get the message "Sorry! No matches found" while searching for the profiles. Why is it so? If you are searching through member search then try to enter the correct User ID. or The candidate you are searching for might have been removed from our database. 35. I get the message "Sorry! Your profile is under verification". Why is it so? You may receive this message, If the profile you are searching for is still under verification process. or The candidate you are searching for might have been blocked due to violation of our terms and conditions. 36. What are the types of Search? Quick Search It is a simple search with only age and gender specification.even a non member can access it. Member Search You can find candidates by User ID. Advanced Search You can search profiles with your defined criteria. Professional Search 37. What is advanced search?Advanced search can be used to search profiles by specifying age,height, qualification,native place,work place,marital status and religion according to your preferences. 38. How to search profiles with recent login date? Visit http://www.QueenMaryMinistryUSAMatrimony.com/ Login using your "User ID" and "Password" In the Search Option click on the "Search by Last Login" 39. How do I view a particular profile? Visit http://www.QueenMaryMinistryUSAMatrimony.com/ Enter the User ID/Reg. No of the profile, under Member Search seen on the right end of the home page. The profile details will be displayed. Or Visit http://www.QueenMaryMinistryUSAMatrimony.com/Login using your "User ID" and "Password" On the "My Page" Click on the "Member Search" option. Enter the User ID to be searched and click Search . The profile details will be displayed. 40. What is User ID/ Reg. No? A User ID (Reg No) can be a sequence of characters or numbers.This User ID is used for future references with QueenMaryMinistryUSAMatrimony.com. While registering online you can provide your own User ID (Eg: user_abc). Please avoid numbers in your User ID. Once you become a paid member we will provide a User ID for you. 41. I forgot my Password. What should I do? Visit http://www.QueenMaryMinistryUSAMatrimony.com/ Click on the "Forgot Password" link in the home page and enter your "E-mail ID ". Your "Password" will be mailed to you immediately. Specify the Email ID mentioned in your Matrimonial Profile 42. How can I change my password ? Visit http://www.QueenMaryMinistryUSAMatrimony.com/Login using your "User ID" and "Password" On the "My Page" page Click on "Change Password". Enter your current password. Enter your new password and confirm the same. Click on "Change Password" button. Your new password will be immediately activated. Please use the new password the next time you login. 43. Why is the message "Invalid User ID / Password" being displayed? The User ID or Password you have entered might be wrong. If you have forgotten your password, please click on the "Forgot Password" link to retrieve the same 44. Can I choose my own User ID? If you are a member, you can choose your own User ID on profile submission. 45. Can I register for any of my siblings with the same Used ID? The User ID identifies each person uniquely. Please register separate profiles for you and your sibling. 46. What is Inbox? Any Contact message you have received will be stored in your "Inbox" in your login page - "My Page". There is an option for accepting/rejecting the received proposals or interests. 47. What is Request Photo? If a member has not added his/her photo that you d like to view, you could request the member to add it. 48. How do I accept/reject a member s interest? You will receive the message sent to you by a QueenMaryMinistryUSAMatrimony member through E-mail and also will be stored in the Inbox folder of your login page-"My Page" If you are a member: To accept the member s interest and send personalized messages, login to your account and use the "Contact this Person" option. Or Click on the "ACCEPT/REJECT" button to convey your responds. 49. Can I "Reject" a member s interest which I have already accepted? Yes, you can "Reject" a member s interest, which you have earlier accepted. 50. Is it possible to accept a declined interest? Yes, it is possible to accept a declined interest. 51. How can I view the members to whom I have sent message? You could view all the members to whom you have sent message by clicking on the "Message Sent" on the "My Page". 52. I am a member. How can I contact another member? To contact member(s) through site Visit http://www.QueenMaryMinistryUSAMatrimony.com/Login using your "User ID" and "Password" To search for profiles, choose any of the search options To view a particular profile, click on the "Member Search " link. Enter the User ID of the profile and click on the "Search" button. To initiate contact with the member, please click on the "Contact this Person" link. A new window will open, type your message and click on the "Send Message " button to send a message to the member. To contact member(s) through contact details Visit http://www.QueenMaryMinistryUSAMatrimony.com/Login using your "User ID" and "Password" To search for profiles, choose any of the search options To view a particular profile, click on the "Member Search " link. Enter the User ID of the profile and click on the "Search" button. To contact with the member, please click on the "Family Details " link. Now you can contact the member directly through phone or address. To contact member(s) through our Customer Care Team To search for profiles - view our Data Albums .We will provide the details of those candidates selected by you.You can either directly contact them or we will then intimate your interest to those candidates.You can even request us to retreiving the status of your selected proposals.or If you are a member, you can call our customer care team to get the contact details of the members selected by you through our website or monthly magazine. 53. How will my profile be viewed by others? Members can view all your details including telephone number. 54. How do I get in touch with members of my interest? Visit: http://www.QueenMaryMinistryUSAMatrimony.com
Login using your "User ID" and "Password" Search for your matchesIn the search results page, you can click on the "Contact this person" link provided. Clicking on the "Send a message " link will open a new window and click on the "Send Message " button to Send an automated message to the member, expressing your interest. 55. How will I know if a member has accepted/declined my interest? You will be notified via email if the member accepts your interest. You can also login to your account and select the "Responds" on your My Page to know how many members have accepted/rejected your Interest 56. Will my contact information be revealed to the member, If I send a message? No. Only an automated message expressing your interest will be sent to the member without revealing your contact information. 57. How do I send personalized messages to the member who has accepted my interest? Only members can send personalized messages. 58. Can I send an automated message to a member more than once? Yes you can send automated messages to a member more than once 59. Why am I able to contact only profiles of the opposite gender? You are allowed to view profiles of opposite gender only. 60. Can I get the contact details of other members such as Phone, email id, address? If you are a member you could view another s Phone number, email and address 61.After making a photo request, how will I view the photo of the candidate ? If your photo request is accepted, they will send their snap to us and you can view it in their profile or they may send it to your personal Email. 62. How do I add a photo to my profile? Visit http://www.QueenMaryMinistryUSAMatrimony.com/.Login using your "User ID" and "Password".Click on the "Upload Or Change Photo" link on your MyPage .Click the Browse button and select the digital photo (in JPG /GIF format) you wish to add to your profile. Click on "Upload" to add the photo to your profile. 63. I am encountering problems in adding my digital photo to my profile. What do I do? Please send your photo as an E-mail attachment to mail-to: sales@queenmarymatrimony.com in JPG / GIF format, along with your User Id . We will add the photo to your profile within 24 hours (except holidays). 64. I do not have a digital photo. How do I add my photo? If you do not have a digital (scanned) photo you can send your photo to us (Address), with your User Id. We will scan the photo and upload it for you. 65. How do I change a photo in my profile? Visit http://www.QueenMaryMinistryUSAMatrimony.com/.Click on the "Upload Or Change Photo" link on your MyPage . 66. I got an error while uploading my photo. What could be the reason? You could have got an error if your file is not in JPG /GIF format or if the file size of the photo is more than 1 MB. We accept digital photo files only in the JPG / GIF format and less than 1 MB in size. Or You can send it to mailto:sales@queenmarymatrimony.com with your User Id and Password. We will reduce the image size and upload it for you, absolutely FREE. 67. I m a free member. If any member is contacting me, where do I view their response to my profile? Messages will be instantly sent to your "Inbox" folder and to your Email ID. Visit :http://www.QueenMaryMinistryUSAMatrimony.com/.Login using your "User ID" and "Password" Click on the "Inbox" link to view the messages received from members 68. Why am I not receiving any responses for my profile? Check whether Email ID mentioned in your profile is correct.Try to enter your expectations clearly and completely. Add your photo to your profile as profiles with photos get a better response.Take full advantage of your membership and search frequently for matching profiles and contact them. 69. How do I bookmark profiles? Visit http://www.QueenMaryMinistryUSAMatrimony.comLogin using your "User ID" and "Password" If you are interested in a profile from the search results, click on the "Bookmark" option. This will add the profile to your list of bookmarked profiles in your My Page . 70. How can I view all the members I have Bookmarked? Visit http://www.QueenMaryMinistryUSAMatrimony.comLogin using your "User ID" and "Password" Click on the "Bookmark List" link seen on "My Page" You can view the list of bookmarked members. 71. How do I delete Bookmarked profiles? Visit http://www.QueenMaryMinistryUSAMatrimony.comLogin using your "User ID" and "Password" Click on the "Bookmark List" on the left menu. You could view and delete the Bookmarked members on that page. 72. When should I renew my registration? Validity continues until your marriage get fixed,only if you renew your registration annually with $ 50/-. 73. Should I renew my registration? Yes, you should renew your registration in order to receive uninterrupted services from QueenMaryMinistryUSAMatrimony.com. 74. How do I contact customer support? Customer Support is top priority to us. Call us at 215-971-3319. Please send the maximum information possible and also the copy of the error message, if any to mailto: sales@queenmarymatrimony.com
